We proudly offer international shipping to several countries, including the United Kingdom, Australia, Canada, and the United Arab Emirates (UAE).
Shipping Policy
At Ales Nova, we are dedicated to ensuring your purchases are delivered quickly, safely, and reliably. Please review our shipping guidelines to understand how your order will reach you.
Order Processing and Handling Time
- Handling Time: We process all orders within 1–2 business days ( Monday To Friday ).
- Weekend/Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.
- Order Cut-Off Time: Our daily cut-off time is 4:00 PM (Eastern Time). Orders placed before this time are typically processed the same day. Orders received after the cut-off will be processed on the next business day.
Transit Time & Estimated Delivery
- Transit Time: Once your order is shipped, transit typically takes 4–6 business days ( Monday To Friday ).
- Total Estimated Delivery Time: Combining both processing and shipping durations, the estimated delivery time from the moment you place your order is 5–8 business days.
Shipping Cost
We offer a flat-rate shipping fee of $15 on all orders no surprises at checkout.
Delayed or Lost Shipments
If your order is delayed beyond the estimated delivery time or lost in transit, please contact us help@alesnova.shop. for assistance.
Sales Tax and Final Price
All prices displayed on the Ales Nova website are inclusive of any applicable state and local sales taxes. The price you see at checkout is the final amount you will pay, with no additional tax charges.
Trusted Shipping Couriers
We partner with trusted couriers, including USPS, FedEx, UPS, and others. The specific courier for your order is chosen to ensure the best combination of reliability, speed, and coverage for your delivery location.
Customer Responsibility for Shipping Information
It is crucial for the customer to provide a complete and accurate shipping address, valid phone number, and active email address.
Product Inspection, Packaging, and Damage
- Quality Control: Each order undergoes a strict quality control inspection before shipping to ensure it meets our standards.
- Packaging: We package all items securely for transit. However, once the package leaves our facility, we cannot control how it is handled by the courier.
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Shipping Method
Domestic Shipping (United States Only)
We currently ship only within the U.S. using standard delivery services.
Expedited and express shipping options are not available at this time.International Shipping
CONTACT INFORMATION:
Business Name: Ales Nova
Business Hours: 9:00 AM to 5:00 PM (Mon - Fri)
Business Email: help@alesnova.shop
Business Phone: +1 (917) 415-9513
Business Address: 2660 Haring st, Brooklyn New York 11235, United States