Payment Policy
Thank you for shopping with Ales Nova!
We are committed to ensuring a secure and seamless payment experience for all our customers.
1. Accepted Payment Methods
We currently accept the following payment options:
- Venmo
- PayPal – We Accept Paypal.
All payments are processed securely through encrypted payment gateways to ensure your personal and financial information is protected.
2. Payment Security
Your online safety is our top priority.
- All transactions are processed via SSL-encrypted payment systems.
- We do not store or share your card or banking details.
- Payments are verified through trusted financial institutions to prevent fraud.
3. Payment Confirmation
After successful payment:
- You will receive an order confirmation email containing your order details and receipt.
- If there is any issue with payment processing, our support team will contact you immediately.
4. Refunds
Refunds for eligible orders will be issued according to our Refund & Return Policy.
All refunds will be processed through the same payment method used for purchase.
Processing time may vary depending on your bank or payment provider.
5. Failed or Declined Payments
If your transaction is declined or fails, please:
- Verify your payment information and try again.
- Contact your bank or payment provider for assistance.
For further support, contact us at help@alesnova.shop
6. Our Promise
At Ales Nova, your satisfaction and trust mean everything to us.
We ensure that all payments are safe, transparent, and handled with the highest security standards.
CONTACT INFORMATION:
Business Name: Ales Nova
Business Hours: 9:00 AM to 5:00 PM (Mon - Fri)
Business Email: help@alesnova.shop
Business Phone: +1 (917) 415-9513
Business Address: 2660 Haring st, Brooklyn New York 11235, United States