FAQs
General Questions
Q: What products does Ales Nova offer?
A: We offer a curated collection of stylish handbags designed for everyday use, special occasions, and modern lifestyles.
Q: How can I contact customer support?
A: You can reach us anytime at help@alesnova.shop. Our team typically responds within 24 hours (Monday–Friday).
Shipping & Delivery
Q: Do you ship outside the United States?
A: Yes, we ship internationally. We currently offer delivery to the United Kingdom, Australia, Canada, and the United Arab Emirates (UAE).
Q: How long does shipping take?
A: Standard delivery takes 5–8 business days after dispatch, depending on your location.
Q: What is the shipping cost?
A: We offer a flat shipping rate of $15 on all orders.
Q: Will I receive tracking information?
A: Yes, a tracking number will be emailed to you once your order has been shipped.
Returns & Refunds
Q: What is your return window?
A: You may request a return within 30 days of delivery.
Q: What are the return conditions?
A: Items must be unused, in original condition, and include any packaging or accessories received with the handbag.
Q: Who is responsible for return shipping costs?
A: For change-of-mind returns or incorrect selections, the customer is responsible for return shipping. If the item arrived damaged or incorrect, Ales Nova covers the return cost.
Q: How long does it take to receive a refund?
A: Once your return is received and inspected, refunds are issued within 10 business days to your original payment method.
Q: Do you offer exchanges?
A: Yes, you can request an exchange within 30 days of delivery. If the product arrived damaged or incorrect, we will replace it at no extra cost.
Orders & Payments
Q: What payment methods do you accept?
A: We currently accept PayPal and Venmo for secure and convenient checkout.
Q: Can I edit or cancel my order?
A: Orders can be edited or cancelled within 24 hours of purchase. Once processing begins, changes may not be possible.
Q: What should I do if I received the wrong item?
A: Please contact us immediately at help@alesnova.shop with your order number and a photo. We’ll resolve it promptly.
Q: My item arrived damaged. What should I do?
A: Email us within 48 hours of delivery with photos of the damage, and our team will assist you right away.
Business Information
Business Name: Ales Nova
Business Hours: 9:00 AM to 5:00 PM (Mon - Fri)
Business Email: help@alesnova.shop
Business Phone: +1 (917) 415-9513
Business Address: 2660 Haring st, Brooklyn New York 11235, United States